We will do our very best to make any required changes to your order but if it has already been sent to the warehouse for processing this may not always be possible.
Do you ship outside The Republic of Ireland?
Unfortunately at this time Millies are only delivering to the 26 counties of Republic of Ireland. We do hope to return to delivery to Northern Ireland soon & we will keep everyone informed on Instagram when this happens.
If I place an order for a gift are prices included in the package?
When Millies orders are packaged they contain a packlist but there is no pricing shown.
Can I use my physical Gift Card on the website?
Only Millies Digital Gift Vouchers can be used to shop on our website but should you need to place an order with a physical in-salon gift card just email firstname.lastname@example.org. Please include your full name, full address, phone number, your gift card number and the list of products you wish to order and we can process an order for you. Should the value of your order exceed the balance of your voucher we can email a payment link for the balance to you and you can make payment securely on your side by just clicking a link in the email. Or we can give you a call to take the payment for the balance over the phone.
Is there Free Shipping available on the website?
From time to time we may run an offer Free Shipping on the website and this will be displayed on the website if this offer is running at the time. Our normal shipping rate is €4.40 all over Ireland.
Can I buy Alumier MD online?
Due to the active nature of some of the Alumier MD products we are not permitted to sell this range directly online. If you wish to purchase Alumier MD you can email us at email@example.com and please include the following information: Whether or not you are already using the Alumier range and if so, where they were prescribed to you. If not one of our Alumier skin therapists can conduct a consultation and recommend the best routine for you. We can then send you a payment link for any products you wish to purchase. To do this we will need: Your full name and address, your phone number and the list of products you wish to purchase. Or alternatively give us a call on 045 530535.
Please ensure to use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorisation from Millies, please enclose a copy of the email in your return, we can not accept returns we know nothing about. When returning an item please use traceable post as we cannot process refunds or replacements for items we never receive.
If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping.
If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available.
If you are returning a product which is outside of the 14 day period from when you received your order store credit will be issued.
In the unlikely event of receiving a damaged product(s), please notify us in writing or via email within 7 days to firstname.lastname@example.org.
In order to find a particular product type e.g. Dermalogica PreCleanse, simply type in this word in the search engine box located on the top right of each page. The search engine will bring up that particular product. You can also browse through our range of products using the store categories located on the top of each page.
To add a product to your basket, simply click the "basket" icon or when you click into the product information you can click "Add To Cart" located under the products price. This will automatically add the product to your basket.
Millies.ie accept Visa, Mastercard and Laser card, Paypal and Apple Pay. All prices are displayed and charged in Euro.
You will be charged the same prices in salon and online unless stated otherwise on the offer. From time to time may run online only offers or in salon only offers but this will be stated on the offer.
We will make every effort to ensure that all orders are fulfilled, however we cannot guarantee the availability of all products. In the event of a product being unavailable a member of millies.ie staff will contact you.
If an order is not fulfilled within a period of twenty one days, we will contact you by e-mail and/or telephone, setting out the reasons why the order cannot be fulfilled and if applicable, the revised date upon which it is expected that the order can be fulfilled.
Millies.ie have security measures in place to protect the loss, misuse and alteration of the information under our control.
For maximum security, we use a secure server that encrypts all your ordering information, including your name, address. This information is not accessible to the Internet. Your browser must have the SSL feature enabled before engaging in shopping transactions with Millies's.
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