FAQ'S

Frequently Asked Questions

Black Friday FAQ's:

  • How long will it take for my order to arrive?
    Millies normal delivery time is 2-3 working days. Please bear in mind that during busier times such as Black Friday, Christmas or sale times delivery can take longer.

  • Can I amend or add to an order if it has already been placed?

    Unfortunately at this extremely busy time we are unable to alter to add to orders after they have been placed.

  • Do you ship outside Ireland?
    At this busy time Millies are shipping only to the 32 counties of Ireland.

  • If I place an order for a gift are prices included in the package?
    When Millies orders are packaged they contain a packlist but there is no pricing shown. 

  • Can I use my physical Gift Card on the website?
    Only Millies Digital Gift Vouchers can be used to shop on our website but should you need to place an order with a physical in-salon gift card just email info@millies.ie. Please include your full name, full address, phone number, your gift card number and the list of products you wish to order and we can process an order for you. Should the value of your order exceed the balance of your voucher we can email a payment link for the balance to you and you can make payment securely on your side by just clicking a link in the email. 

  • Is there Free Shipping available on the website?
    From time to time we may run an offer Free Shipping on the website and this will be displayed on the website if this offer is running at the time. Our normal shipping rate is €4.40 all over Ireland. 

  • Can I buy Alumier MD online?
    Due to the active nature of some of the Alumier MD products we are not permitted to sell this range directly online. If you wish to purchase Alumier MD you can email us at info@millies.ie and please include the following information: Whether or not you are already using the Alumier range and if so, where they were prescribed to you. If not one of our Alumier skin therapists can conduct a consultation and recommend the best  routine for you. We can then send you a payment link for any products you wish to purchase. To do this we will need: Your full name and address, your phone number and the list of products you wish to purchase. 

  • If I order the wrong product how can I return it?
    If you order the wrong product or you change your mind, we offer a 14 day return policy; the 14 days start from the day on which you receive your order. We will only accept returned merchandise that has not been opened or used or any security seals broken.                                        

    Please ensure to use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorisation from Millies, please enclose a copy of the email in your return, we can not accept returns we know nothing about. When returning an item please use recorded delivery, we can not process refunds or replacements for items we never receive.

    If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping.
    If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available.

    If you are returning a product which is outside of the 14 day period from when you received your order store credit will be issued.

    In the unlikely event of receiving a damaged product(s), please notify us in writing or via email within 7 days to info@millies.ie. 

  • How can I track my order?
    Right now, after dispatch of your order, DPD will contact you with a tracking number prior to delivery but as we speak we are working a much more efficient tracking system and that will be in place very soon. 

  • How can I make a salon appointment?
    At the moment due to restrictions appointments can be made by emailing beauty@millies.ie and the girls will contact you as soon as they possibly can to book your appointment. 

  • Can I place an order over the phone?
    If you wish to place an order over the phone you can call us on 045 530535 or during very busy periods such as Black Friday, Christmas or Sale times, email us at info@millies.ie with your phone number and the list of products you wish to order and we can call you back to place your order.
  • Can I check when a product will be back in stock?
    If you wanted to be notified by email when a product comes back into stock you can do so by doing the following: Click into the product and click the email when back in stock tab and input your email address you will automatically receive an email when it comes back into stock.

 

  1. How do I find what I'm looking for?
  2. How do I add a product to my basket?
  3. How can I pay for my order?
  4. Am I charged the same price as in store?
  5. What if an item is not available?
  6. What happens if my order can't be completely fulfilled?
  7. Is it safe to use my credit card?

 

Answers...

 

  1. How do I find what I'm looking for?

    In order to find a particular product type e.g. Dermalogica PreCleanse, simply type in this word in the search engine box located on the top right of each page. The search engine will bring up that particular product. You can also browse through our range of products using the store categories located on the left of each page.

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  2. How do I add a product to my basket?

    To add a product to your basket, simply click the "Add to basket" button located under the products price. This will automatically add the product to your basket.

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  3. How can I pay for my order?

    Millies Beauty Rooms. accept Visa, Mastercard and Laser card. All prices are displayed and charged in Euro.

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  4. Am I charged the same price as in store?

    All prices are displayed and charged in Euro. We are committed to offering convenience, service, and product availability online at competitive prices every day. Despite everyone's best efforts, you may rarely encounter a mispriced item at Millies.ie.

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  5. What if an item is not available?

    We will make every effort to ensure that all orders are fulfilled, however we cannot guarantee the availability of all products. In the event of a product being unavailable a member of millies.ie staff will contact you. We do not charge your credit card unless a product has been shipped, so if a product is discontinued or unavailable your credit card will never be charged.

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  6. What happens if my order can't be completely fulfilled?

    If an order is not fulfilled within a period of twenty one days, we will contact you by e-mail and/or telephone, setting out the reasons why the order cannot be fulfilled and if applicable, the revised date upon which it is expected that the order can be fulfilled.

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  7. Is it safe to use my credit card?

    Millies Beauty Rooms have security measures in place to protect the loss, misuse and alteration of the information under our control.

    For maximum security, we use a secure server that encrypts all your ordering information, including your name, address. This information is not accessible to the Internet. Your browser must have the SSL feature enabled before engaging in shopping transactions with Millies's.

    We want our visitors to know that credit card transactions are processed by Bank of Ireland which has confidentiality of transactions covered by their privacy policy.

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