Frequently Asked Questions
We will do our very best to make any required changes to your order such as change of address but if it has already been sent to the warehouse for processing or during extremely busy times such as Black Friday/Christmas or Sale Times this may not be possible. Contact us, as soon as possible after placing your order at firstname.lastname@example.org to make any order changes, and we will do our best to make the required change. We are unable to add or change products in an order that has already been placed.
Do you ship outside The Republic of Ireland?
Millies are currently delivering to the 32 counties of Ireland and a selection of European countries. Unfortunately we are not currently shipping to the UK. Please click here to view our European destinations and rates: https://millies.ie/pages/european-shipping-rates
If I place an order for a gift are prices included in the package?
For sustainability reasons, we no longer include a pack list or pricing inside Millies orders.
How much is delivery?
Millies charge €4.95 to deliver to anywhere in Ireland. Orders with a final total spend over €75 qualify for free shipping within the Republic of Ireland. Please click here to view European destinations and their shipping rates. https://millies.ie/pages/european-shipping-rates
Can I use my Salon Gift Card on the website?
Only Millies Digital Gift Vouchers can be used to shop on our website but should you need to place an order with a salon gift card just email email@example.com. Please include your full name, full address, phone number, your gift card number and the list of products you wish to order and we can process an order for you. Should the value of your order exceed the balance of your voucher we can email a payment link for the balance to you and you can make payment securely on your side by just clicking a link in the email. Or we can give you a call to take the payment for the balance over the phone.
Where to put discount code if using one?
As you go through the checkout process you will see a box that says Gift Voucher/Discount code and you can input your discount code here. If you are on a mobile device, you should click the drop down arrow where is says Enter Discount Code and you can enter your code in the box here. Also please click here to view terms and conditions of our discounts/offers. https://millies.ie/pages/terms-and-conditions
Is there Free Shipping available on the website?
Orders with a final total spend over €75 qualify for free shipping within the Republic of Ireland. Our normal shipping rate is €4.95 all over Ireland.
Can I buy Alumier MD online?
Due to the active nature of some of the Alumier MD products we are not permitted to sell this range directly online. If you wish to purchase Alumier MD during this busy period you can email us at firstname.lastname@example.org and please include the following information: Whether or not you are already using the Alumier range and if so, where they were prescribed to you. We can then send you a payment link for any products you wish to purchase. To do this we will need: Your full name and address, your phone number and the list of products you wish to purchase.
Please ensure to use sturdy packaging when returning any item and include your details and order number.
Please do not send us returns without first getting an email authorisation from Millies, please enclose a copy of the email in your return, we can not accept returns we know nothing about.
Returns must be sent to us through the DPD Returns Portal. Please click this link https://dpd.ie/Returns#
If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your original payment method for the relevant amount less shipping.
Damaged or faulty Items
If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have used the DPD Returns or the An Post Portal. Please notify us in writing or via email within 7 days to email@example.com.
If you are returning a product which is outside of the 14 day period from when you received your order store credit will be issued.
In the unlikely event of receiving a faulty product, please contact us within 3 days of receiving your item. We will then collect this item to be returned to its manufacturer for investigation. Please do not dispose of the item without authorisation from Millies as faulty items not returned to us cannot be replaced.
Terms and conditions of offers
Please click here to view our general Terms and Conditions and terms and conditions of offers. https://millies.ie/pages/terms-and-conditions