We will do our very best to make any required changes to your order but if it has already been sent to the warehouse for processing this may not always be possible. Contact us on 045 530535 or firstname.lastname@example.org to make any order changes, as soon as possible after the order has been placed.
Do you ship outside The Republic of Ireland?
Millies are currently delivering to the 32 counties of Ireland and a selection of European countries. Unfortunately we are not currently shipping to the UK. Please click here to view our European destinations and rates: https://millies.ie/pages/european-shipping-rates
If I place an order for a gift are prices included in the package?
For environmental reasons, we no longer include a pack list or pricing inside Millies orders.
Can I use my physical Gift Card on the website?
Only Millies Digital Gift Vouchers can be used to shop on our website but should you need to place an order with a physical in-salon gift card just email email@example.com. Please include your full name, full address, phone number, your gift card number and the list of products you wish to order and we can process an order for you. Should the value of your order exceed the balance of your voucher we can email a payment link for the balance to you and you can make payment securely on your side by just clicking a link in the email. Or we can give you a call to take the payment for the balance over the phone.
Is there Free Shipping available on the website?
From time to time we may run an offer Free Shipping on the website and this will be displayed on the website if this offer is running at the time. Our normal shipping rate is €4.65 all over Ireland.
Can I buy Alumier MD online?
Due to the active nature of some of the Alumier MD products we are not permitted to sell this range directly online. If you wish to purchase Alumier MD you can email us at firstname.lastname@example.org and please include the following information: Whether or not you are already using the Alumier range and if so, where they were prescribed to you. If not one of our Alumier skin therapists can conduct a consultation and recommend the best routine for you. We can then send you a payment link for any products you wish to purchase. To do this we will need: Your full name and address, your phone number and the list of products you wish to purchase. Or alternatively give us a call on 045 530535.
Please ensure to use sturdy packaging when returning any item and include your details and order number.
Please do not send us returns without first getting an email authorisation from Millies, please enclose a copy of the email in your return, we can not accept returns we know nothing about. Returns must be sent to us through the DPD Returns Portal. Please click this link https://dpd.ie/Returns#
If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping.
If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have used the DPD Returns Portal. Please notify us in writing or via email within 7 days to email@example.com.
If you are returning a product which is outside of the 14 day period from when you received your order store credit will be issued.