Returns & Refunds
Shipping & Return Policy
In the unlikely event of anything arriving damaged, please notify us at Millies in writing or via email within 7 days (firstname.lastname@example.org).
We offer a 10 day return policy; the 10 days start from the day on which you receive your order. We will accept returned merchandise provided that it has not been opened or any security seals broken. A restocking fee of 15% of the item's value is payable for all items returned unless the item is faulty or damaged in which case no restocking fee is payable.
Please use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorisation from Millies Beauty Rooms, please enclose a copy of the email in your return, we can not accept returns we know nothing about. When returning an item please use recorded delivery, we can not process refunds or replacements for items we never receive.
If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping and any restocking fee.
If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available.
Millies Dermalogica Guarantee
At Millies we want you to be delighted every time you shop with us.
We offer a 100% money back guarantee on any Dermalogica Product returned, for any reason within a 30 day period.
Before you return any your Dermalogica to us please contact our Customer Services Team on 045 530535 who will help you through a return of a product.
For Products that arrived damaged we will offer you a replacement straightaway, or a full refund of the monies already paid upon return of the original item.
If you are dissatisfied with a Product, for any reason, you will be refunded the price you paid for the Product, upon return of the original item.
In the rare incident that the wrong Product has been delivered we will dispatch the correct Product straightaway or if the original Product is no longer required we will offer a full refund, upon return of the item delivered in error.
In order for us to receive Products back undamaged we recommend that you return them in the original packaging. We reserve the right to withhold a refund where inadequate packaging has been used.