Terms and Conditions

Beauty Insider Events  - 20% off most items 

• These events run for a limited time only and can be withdrawn at any time. 
• Only valid for subscribers. Subscribe here.
• These discount codes cannot be used in conjunction with other discounts.
• Certain exclusions apply, Environ, Advanced Nutrition Programme, GHD, Steampod, Hot Tools, value sets, extra value products and some bundles. Some select gift with purchases are excluded from this promotion.
• Free shipping is available on orders over €75 for this promotion. 

VIP Gifts

• Please note due to the value of VIP beauty box gifts, it cannot be combined with other promotions or free gifts. 

Influencer Codes:

• Certain exclusions apply, GHD, Steampod, Hot Tools, Image Skincare, Pestle & Mortar, Environ, Advanced Nutrition Programme, value sets, extra value products and some bundles.

Social Media Competitions

• Competitions will close one month after launch unless stated otherwise.
• Competition winner will be picked at random.
• Prizes will not be exchanged for other products / cash.
• Winners will be tagged in the post once picked.
• Competitions are only open to residents of the Island of Ireland.
• Competition winners cannot exchange prize for another item/discount or prize.
• In the interest of fairness, winners who have won another Millies competition in the past 6 months cannot win again and another winner will be chosen at random. This is applicable to competitions on Millies.ie Social Media pages and collaborations with others.

Millies Subscribe and Save: 

This offer is only available to new subscribers to our email database. Get 20% off most full priced items sitewide. Gift sets and Solution Bundles are already discounted by up to 50% off so the discount code will not apply to these items. Items that are already automatically discounted on the site will be excluded from the promotion. Selected other brands are also excluded from the promotion like Dyson, GHD, Hot Tools, Steampod, Pestle & Mortar and Environ. The discount code cannot be combined with other discount codes. The cart will only accept one discount code at a time. Offer can be withdrawn at any time. 

Discount Codes: (Refers to all discount codes used for Promotions, Influencer Codes, Customer Codes etc.)

Please note that discounts apply to full priced items only so some exclusions will apply. Discount codes to not apply to all products and brand, some exclusions will apply. Discount codes do not apply to Dermalogica. Discount codes are disabled during a sale period but will be enabled once the sale ends. Most discounts can only be used once per customer. Other terms and conditions may apply depending on the promotion. 

Purchasing Environ Online

After you have placed your Environ order online, a consultation form will be emailed to you to fill out. (Please be sure to check your junk or spam folder incase it goes in here). Please be sure to fill out this form immediately after placing your order as if this is not filled out this will delay or stop the release of your order.

If you are a new customer, have purchased a new Environ product from us that you haven't purchased before or haven't filled out a consultation in the last 3 months, we require you to fill out this form and submit it for review. Our skincare team will review your form and if all information is satisfactory, you order will be released. If further information is needed our skincare team will call you to chat about your order and will then release your order after brief consultation. If you miss our call you will be emailed and if we haven't had a response to confirm the details needed within 7 days, we will have to refund your order. If there are other brands apart from Environ in your order they will then be sent out. Please see link to Environ Consultation form here: 

Delivery during Sale Period: 

Please note that due to the large volume of orders during a sale period and the current restrictions, your order might take a little longer than normal to reach you. We work around the clock to fulfil orders as quick as possible and in as safe a manner as possible. We are very sorry for the inconvenience and we appreciate your understanding. 

Payment Policy

By card or Debit card: We accept payment by Visa, MasterCard, Laser & Maestro and our online vouchers online 
Instore: We also except cash and laser

Order Dispatch

All orders are dispatched Monday to Friday between before 4pm. Orders Placed before 2pm Monday to Friday will be sent out within 1-2 working days within Ireland. Orders placed after 2pm will be sent out within 2 working days. Orders placed over the weekend are sent at 1pm on Monday, or Tuesday at 1pm if it was a bank holiday weekend. In 95% of cases delivery is achieved next day all over Ireland.

Please Note: Black Friday and Cyber Monday and sale times please allow extra time for shipping.

98% of all orders are packed, picked and dispatched on the same working day, excludes weekends, busy sale periods and carrier times may vary.

Shipping Cost

Delivery is FREE on all orders in Ireland above €75 and we charge a flat rate of ONLY €4.95 on order below this value.  This may be switched off during sale periods.

Shipping & Return Policy

In the unlikely event of anything arriving damaged, please notify us at Millies in writing or via email within 7 days (info@millies.ie). It is the responsibility of the customer to check items on the day of receipt and report any damage within this time as we cannot deal with issues after this time frame.
We offer a 14 day return policy; the 14 days start from the day on which you receive your order. We will accept returned merchandise provided that it has not been opened or any security seals broken.  
                                      
Please use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorisation from Millies Beauty Rooms, please enclose a copy of the email in your return, we can not accept returns we know nothing about. When returning an item please use recorded delivery, we can not process refunds or replacements for items we never receive.

If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping and any restocking fee.
If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available. 

In the unlikely event that there is any fault with a product, this must be reported to us by emailing info@millies.ie within 7 days of receiving your order. If you are stocking up on a product and don't plan to use it straight away, please check that the dates on your products allow this, as if not, this issue cannot be rectified at a later date and this must be reported to use within 7 days. It is the responsibility of the customer to check items on the day of receipt and report any faults within this time as we cannot deal with issues after this time frame.

We charge €4.95 delivery charge on all orders within Ireland no matter how big or small the order is. We do offer free shipping on final order totals of over €75. Please note this may change during sale times.

Payment Policy

By card or Debit card: We accept payment by Visa, MasterCard, & Maestro and our online vouchers online 
Instore: We also except cash and laser

International shipping

International Orders:
Millies now ship to almost 100 countries worldwide. Rates can be seen at checkout or contact us for rates. 

Out of Stock Items

We apologise for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled and how soon we can get it to you

Privacy Policy

The customer information that we have in our database is reserved for internal use only, we do not sell this information to anybody, it is kept private. This information is needed in order to get to know you better and find ways of serving you better. You also have the right and the ability to modify this information at anytime by logging on to your account 

Millies has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.millies.ie

Millies website logs IP addresses, browser types and length of user sessions for administration purposes. We use your IP address to help diagnose problems with our server, to administer our website and to help improve the quality of service available on this site. Your IP address is used to gather broad demographic information. We do not link IP addresses to anything personally identifiable. This means that a user’s session will be tracked, but the user will be anonymous.

Requests for further information

If you fill out a form requesting more information from Millies Beauty Rooms we ask that you provide your name, an email address and comments etc. We require these details to better understand the needs of visitors to this website and in order to provide any requested information promptly.
In the case of the above, Millies Beauty Rooms maintains a database of information which may be held and used by us for purposes such as user profiling, administration, marketing research and to inform you about our service generally. We WILL NOT sell, rent or trade your personal details to any third parties.

Choice/Opt-out

If you require that your personal information be removed from our files, please send an email to info@millies.ie

Links

This site may provide links to other sites. Privacy policies on these sites may differ from that on the Millies.ie site, and we advise that you review the other site’s policies before providing personal information. While every care has been taken to ensure the high quality and standard of sites to which we link, Millies.ie can take no responsibility for the content of these sites.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under its control. Information held by this site is stored on password-protected machines, behind a firewall and not accessible to the general public via the Web.

Product Testimonials

Millies welcomes feedback on your experience with our products. We will publish both positive and negative testimonials, so long as the product testimonials are accurate and constructive. Should you post a testimonial that we do not publish, our customer service department will contact you in order to improve our product quality and service. We also reserve the right to edit your testimonials for length, spelling, etc., and to post your comments in e-mails and other marketing materials. Thank you for taking the time to share your thoughts with other Millies customers.

For all queries

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact: info@millies.ie